Complaints
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please click the button below to tell us what has happened and how we can resolve matters.
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- respond to you within 20 working days.
- by calling 0800 347 257
- by emailing complaints@fscl.org.nz
- through FSCL’s website: fscl.org.nz
- writing to: FSCL